Privacy Policy

Last Updated: [LAST UPDATED DATE]

1. Who We Are

Welcome to Natures Way Landscaping ("we", "our", or "us"). We provide premium landscaping, arboriculture, and hardscaping services across Surrey & South West London. We are committed to protecting your privacy and personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For the purposes of data protection legislation, we are the data controller of your personal data.

Business Name: Natures Way Landscaping
Registered Address: [REGISTERED BUSINESS ADDRESS]
Company Registration Number: [COMPANY REGISTRATION NUMBER (if a limited company)]
ICO Registration Number: [ICO REGISTRATION NUMBER]
Email: hello@natureswaylandscaping.com

2. What Personal Data We Collect

When you use our website, request a quote, or book a consultation, we may collect the following information:

Identity Data: First name and last name.
Contact Data: Email address, telephone number, and property address.
Enquiry Data: Information you provide about your landscaping project, service requirements, and any messages submitted through our forms.
Technical Data: IP address, browser type, device information, and usage data collected via cookies when you browse our site.

3. How and Why We Use Your Data (Lawful Basis)

We only use your personal data when the law allows us to. Most commonly, we use your data for the following purposes:

To respond to your enquiries: When you fill out a contact or booking form, we need your details to contact you and arrange a site visit. (Lawful basis: Steps taken at your request prior to entering into a contract).
To provide our services: To carry out landscaping work at your property and manage our relationship with you. (Lawful basis: Performance of a contract).
To improve our website: We analyze usage data to ensure our website functions correctly and provides a good user experience. (Lawful basis: Legitimate interests).
Marketing: We may send you relevant updates if you have opted in. (Lawful basis: Consent).

4. Who We Share Your Data With

We do not sell your personal data. We may share your data with trusted third parties who process data on our behalf, strictly for the purposes outlined above:

Website and CRM Providers: We use third-party platforms (such as our CRM provider) to host our website, manage contact forms, and organize our customer database. These providers act as data processors and are contractually bound to keep your data secure.
Legal Obligations: We may disclose data if required by law or to protect our legal rights.

5. How Long We Keep Your Data

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Enquiry data that does not result in a contract is typically securely deleted after 12 months.

6. Cookies and Tracking

Our website uses cookies to distinguish you from other users, which helps us provide you with a good experience and allows us to improve our site. We use essential cookies for site functionality and analytics cookies to understand how visitors interact with our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

7. Your Rights Under UK GDPR

Under data protection law, you have rights including:

Right of access: You have the right to ask us for copies of your personal information.
Right to rectification: You have the right to ask us to rectify information you think is inaccurate or complete information you think is incomplete.
Right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
Right to restriction of processing: You have the right to ask us to restrict the processing of your information in certain circumstances.
Right to object to processing: You have the right to object to the processing of your personal data in certain circumstances.
Right to data portability: You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

If you wish to exercise any of these rights, or if you want to withdraw consent you previously provided, please contact us at hello@natureswaylandscaping.com.

8. How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@natureswaylandscaping.com.

You can also complain to the Information Commissioner's Office (ICO) if you are unhappy with how we have used your data.

The ICO's address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk